Complaining is easy, answering is hard: some discussion and reading about adjustment letters
I just posted about the groups and process for beginning the peer review of the complaint/adjustment letter assignment– remember, your complaint letters are due by the end of the day on Monday, October 6! Post links to those in the comments on your group’s page.
But remember, this assignment has two parts, and complaining is the easy part. There’s also the answer, also known as the adjustment letter. Read on!
As I explain in the assignment, you need to write two adjustment letters to respond to the complaint from one of your group members: one that more or less agrees with the complaint and answers the complainer “yes,” and one that doesn’t and more or less answers the complainer “no.” Essentially, you are taking on the role here of the company/person/whatever that your classmate was complaining to in the first place. Instead of being a complainer who has been wronged by some company, you are writing as a representative of that company and trying to resolve the problem as best you can.
Here are some readings/advice to get you started– and again, as has been the term all semester, please share some links to similar bits of advice you may have found:
- Adjustment Letters from Writing@CSU | The Writing Studio. This link hasn’t been working right for some reason, so if clicking on that link doesn’t work, try going directly to this link: http://writing.colostate.edu/guides/page.cfm?pageid=1462 There’s lots of other bits of great advice at this site about writing in business, engineering, etc.
- About.com Grammar & Composition on adjustment letters. I include this one here because he offers some advice on approaches to saying “no” diplomatically.
- “How to Reply to Complaints.” I like the flowchart aspect of this advice.
So like before, what do you see as the patterns here? What is generalizable about the advice on writing adjustment letters?